TERMS & CONDITIONS OF SALE
Effective date: [Insert Date]
Seller: Individual Entrepreneur [Full Legal Name]
Registered under the laws of the Russian Federation
Address: [Full Russian Address]
Email: [Support Email]
Website: www.rusticindigo.com
1. Scope
These Terms and Conditions govern the sale of products through the website www.rusticindigo.com within the territory of the Russian Federation.
These Terms apply exclusively to individual consumers. By placing an order, the customer confirms that they have read, understood, and accepted these Terms without reservation.
The sales contract is concluded between the customer and the above-mentioned Individual Entrepreneur (IP), acting as the official importer and distributor of RUSTIC INDIGO products in Russia.
2. Products
The products offered for sale are those described on the website at the time of consultation.
RUSTIC INDIGO takes the utmost care in presenting and describing its products. However, slight variations in color, texture, or appearance may occur due to artisanal production processes and screen display differences.
3. Prices
Prices are listed in Russian Rubles (₽) and include applicable taxes unless otherwise stated.
Shipping costs are calculated and displayed prior to order confirmation and are charged in addition.
The Seller reserves the right to modify prices at any time but commits to applying the price indicated at the time of the order.
4. Orders
The order process includes:
Selection of products and addition to cart
Entry of customer details
Review and validation of the order
Acceptance of these Terms and Conditions
Payment confirmation
An order confirmation email will be sent upon successful placement.
The Seller reserves the right to refuse or cancel any order in case of:
Payment failure
Suspected fraud
Ongoing dispute with the customer
5. Payment
Payments must be made in full at the time of order.
Accepted payment methods include credit/debit cards, online payment systems, and any other methods available on the website.
All transactions are processed through secure payment gateways to ensure confidentiality and security.
6. Shipping & Delivery
Orders are processed within [1–3] business days.
Estimated delivery times:
Moscow, Saint Petersburg & major cities: [2–5 business days]
Other regions: [5–10 business days]
Delivery timelines may vary due to logistical factors beyond the Seller’s control, including customs or regional carrier delays.
7. Right of Withdrawal (Returns & Exchanges)
In accordance with the Law of the Russian Federation "On Protection of Consumer Rights", customers have the right to refuse the goods:
At any time before delivery
Within 7 calendar days after delivery, without providing a reason
Return Conditions:
Items must be unused and in original condition
Original packaging, labels, and tags must be intact
Proof of purchase must be provided
Return Procedure:
Customers must contact [support email] with:
Order number
Item details
Return request
Return shipping costs are borne by the customer unless the product is defective or incorrectly delivered.
Refunds:
Refunds will be processed within 10 business days after receipt and inspection of returned goods, using the original payment method.
8. Defective or Non-Conforming Products
If a product is defective, damaged, or does not match the description, the customer must notify the Seller within a reasonable time.
The Seller will offer one of the following remedies:
Replacement
Repair
Refund
In such cases, return shipping costs will be covered by the Seller.
9. Liability
The Seller shall not be held liable for:
Interruptions in website access
Technical errors beyond its control
Indirect damages resulting from product use
Nothing in these Terms excludes rights granted under applicable consumer protection laws.
10. Personal Data
Personal data is collected and processed for order fulfillment and customer service.
Data processing complies with applicable Russian data protection laws.
By using the website, the customer consents to the collection and processing of their personal data.
11. Intellectual Property
All website content (including text, images, logos, and designs) is the property of RUSTIC INDIGO or its licensors.
Any reproduction, distribution, or use without prior written consent is strictly prohibited.
12. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of the Russian Federation.
Any disputes arising from these Terms shall be subject to the jurisdiction of the competent courts of the Russian Federation.
13. Contact
For any questions or claims, customers may contact:
Email: [support email]
Address: [Russian IP address]
Thank you for choosing RUSTIC INDIGO.
